FAQ

1. What products are available at Desert Dream Captures?

We offer a variety of laser-engraved products, including tumblers and cutting boards, with unique designs perfect for gifts or personal use.

2. How can I place an order?

You can place an order directly through our website by selecting your desired products and adding them to your cart.

3. Do you offer customization on your products?

Yes, we offer personalized engraving on certain items like cutting boards. Please check the product description for customization options.

4. What are the payment options?

We accept major credit cards and PayPal for secure and convenient payment processing.

5. What is the shipping policy?

We ship within the United States, and customers are responsible for shipping costs. Orders are processed and shipped within 3-5 business days. Shipping costs are calculated at checkout.

6. Can I return or exchange a product?

Yes, we accept returns and exchanges within 14 days of delivery. Customers are responsible for shipping costs on returns and exchanges. Please ensure items are unused and undamaged, and contact us for return instructions.

7. How can I contact customer support?

For any inquiries, you can contact us through the contact form on our website, and we will get back to you as soon as possible.

8. Are there any discounts available?

Occasionally, we offer discounts and promotions. Sign up for our newsletter or follow us on social media for updates.

9. How do I care for my laser-engraved products?

To maintain the quality of your laser-engraved items, we recommend hand washing and avoiding harsh chemicals or abrasive materials.

10. Where can I find more information about new products and designs?